Since April 2022, Coach Michael Sgro has served as an instructor at the Syracuse Police Academy, focusing on developing recruits’ emotional intelligence—specifically in emotional management, empathy, and relationship-building skills. Coach Sgro first approached the Syracuse Police Department in late 2021 with a proposal to integrate emotional intelligence training into the academy’s curriculum. His goal: to better equip every new officer in the region with the emotional and i

"Empowering leaders to build stronger, more human-centered workplaces." - Coach Sgro Michael Sgro Leadership Coaching today announced the launch of its new Certified Empathy & People Advocate (CEPA) program, a transformative certification designed to help leaders, managers, and professionals cultivate deeper empathy, strengthen workplace relationships, and lead with a people-first mindset. The CEPA credential equips participants with practical tools and proven strategies to f

Michael Sgro liked to say that he learned everything he needed to know about people before he was old enough to drive. At eleven years old, long before a career that would define him, Michael woke before sunrise each morning on the Northside of Syracuse. The air was often cold enough to sting his cheeks, especially in winter, when the sidewalks were edged with crusted snow and the streets were quiet except for the hum of distant traffic. He rode a slightly too-big bike, canva

Empathy—the ability to understand and share the feelings of another person—is one of the most natural and powerful human remedies to solve conflict. At its core, most conflicts arise from misunderstanding, perceived threats, unmet needs, or emotional hurt. Empathy works against these roots by creating understanding, reducing hostility, and restoring a sense of shared humanity. 1. Empathy Reduces Misunderstanding Many conflicts escalate because people interpret others’ action